Walk With Nature Foundation is a Section 8 not-for-profit organisation working towards nature conservation, wildlife and bird conservation, environmental education, awareness, rescue support, rehabilitation initiatives and other activities consistent with its charitable objectives.

Walk With Nature Foundation does not sell commercial products through its website. The online payment facilities provided through our website are primarily intended for voluntary donations, membership subscriptions and recurring donation contributions.

1. Donations are Voluntary Contributions

A donation made to Walk With Nature Foundation is a voluntary contribution made by the donor towards supporting the charitable and conservation objectives of the Foundation.

A donation is not a purchase of any product or service.

Accordingly, once a donation has been successfully completed and credited to the Foundation's account, it cannot ordinarily be cancelled merely because the donor subsequently changes their mind or wishes to withdraw the donation.

2. No Refund for Change of Mind

Once a voluntary donation has been successfully completed, the donor cannot request cancellation or refund solely because:

the donor has changed their mind;

the donor no longer wishes to make the contribution;

the donor subsequently feels that the amount was higher than intended;

the donor does not wish to continue supporting the Foundation; or

the donor has received or downloaded a donation receipt.

The Foundation does not provide refunds in such circumstances.

3. Duplicate Payment

A refund may be considered where the same donation has been unintentionally paid more than once due to a duplicate transaction.

For example, if a donor intended to make a donation of ₹10,000 and, due to a payment processing issue or uncertainty regarding the status of the first transaction, makes another ₹10,000 payment resulting in two successful transactions, the donor may contact the Foundation.

After verification of both successful transactions, the duplicate amount may be refunded.

The Foundation may request the following information for verification:

Donor's name

Registered email address or mobile number

Transaction ID / UTR

Date of transaction

Amount of both transactions

Relevant payment confirmation

4. Technical or Payment Processing Error

A refund or correction may be considered where a payment has been incorrectly processed due to a verified technical or payment-processing error, including an incorrect debit caused by a payment gateway or banking issue.

Any such request will be reviewed and processed after verification of the transaction.

5. Unauthorized Transaction

If a donor believes that a transaction was not authorized by them, they should immediately contact Walk With Nature Foundation and, where appropriate, their bank or payment service provider.The Foundation will cooperate in verifying the transaction and taking appropriate action in accordance with applicable laws and payment-service-provider procedures.

6. Membership Subscription

Where a Membership Subscription facility is available, the member may cancel the future recurring subscription/mandate through the applicable payment facility, UPI application, bank or by contacting the Foundation.Cancellation of a membership subscription will stop future recurring payments after the cancellation becomes effective.However, cancellation of future payments does not automatically entitle the member to a refund of amounts already successfully processed.Any refund, where legally required or specifically approved under this policy, will be considered separately.

7. Recurring Donation Subscription

Where a Recurring Donation Subscription is available, the donor may cancel the recurring payment mandate before a future scheduled payment through the applicable UPI/payment facility or by contacting the Foundation.Cancellation will apply to future scheduled contributions after the cancellation becomes effective.Amounts that have already been successfully processed will ordinarily not be refundable, except in cases covered under the Duplicate Payment, Technical Error, Unauthorized Transaction or other legally applicable provisions of this policy.

8. Donation Receipts and Tax Records

Where a donation receipt has been issued, the donor should understand that the receipt represents the donation transaction recorded by the Foundation.Where a refund is approved for a donation for which a receipt or tax-related donation certificate has already been issued or reported, the Foundation may take appropriate steps to cancel, amend, reverse or otherwise correct the relevant accounting and statutory records, as applicable.The donor may also be required to account for the refund appropriately for any tax claim made in relation to the refunded donation.The Foundation does not permit a donor to retain or use a donation receipt as evidence of a final donation where the underlying donation has subsequently been refunded.The Income Tax Department requires eligible organizations to report donation particulars and issue the prescribed donation certificate to donors; therefore, any approved refund involving a reported donation may require corresponding records to be corrected. 

9. Grants, CSR Contributions and Institutional Funding

Walk With Nature Foundation may receive grants, institutional funding and Corporate Social Responsibility (CSR) contributions from eligible organisations, companies, institutions, government bodies or other funding agencies for specific projects or programmes.Such grants and CSR contributions are not treated as ordinary website donations.

Their utilisation, modification, cancellation, refund or return, if applicable, shall be governed by the relevant grant agreement, CSR agreement, sanction letter, MoU, funding terms and applicable laws and regulations.The Foundation shall use such funds for its approved charitable, educational, environmental, wildlife conservation and other permissible organisational activities in accordance with the applicable funding conditions.

10. No Product Return or Exchange

Walk With Nature Foundation does not currently sell products through this website.Therefore, provisions relating to:

product returns;product replacement;product exchange;damaged products;product cancellation; orproduct delivery

are not applicable.

11. Refund Processing

Where a refund is approved under this policy, the Foundation will normally initiate the refund through the original payment method or through the payment mechanism permitted by the payment service provider.The time required for the refunded amount to appear in the donor's account may depend upon the bank, UPI application, payment gateway or other financial institution.

12. Final Review of Refund Requests

All refund requests will be reviewed by Walk With Nature Foundation based on the actual transaction records and applicable laws.A request for refund does not by itself create an automatic right to a refund.

13. How to Contact Us

For duplicate payment, technical payment error, unauthorised transaction, membership cancellation or recurring donation cancellation, please contact:

Walk With Nature Foundation.

Phone: 9028676737.

Email: contact@walkwithnaturefoundation.org

Website: www.walkwithnaturefoundation.org⁠

Please provide the transaction ID/UTR and relevant payment details wherever available.

14. Policy Updates

Walk With Nature Foundation may update this Refund & Cancellation Policy from time to time to reflect changes in its activities, payment facilities, applicable laws or regulatory requirements.The latest version will always be published on this website.